Cancellation policy

Orders

Placing an order through the website does not guarantee acceptance of the order.

Field Works & Utility may cancel, refuse, or refund an order where there is an issue with:

  • product availability;

  • pricing;

  • product information;

  • payment processing;

  • suspected fraud;

  • incorrect customer information;

  • shipping limitations;

  • website or checkout errors; or

  • any other issue that reasonably affects our ability to fulfill the order.

If we cancel an order after payment has been collected, we will refund the amount paid to the original payment method, unless otherwise required.

Pre-Orders

Some products may be offered for pre-order.

By placing a pre-order, you reserve your item from Field’s first production run. You pay today, but may cancel for a full refund until production begins. Before production begins, we will contact you to confirm that you still wish to proceed. After production begins, your order is locked in and will ship once manufacturing is complete.

Estimated production and shipping timelines are stipulated on each product page eligible for pre-order, and are estimates only. They may change due to manufacturing schedules, material availability, supplier delays, freight delays, customs delays, quality control, compliance review, or other factors outside our control.

If a pre-order product is materially changed before production begins, we may contact you with updated information and, where appropriate, provide an opportunity to cancel before production proceeds.

Pricing, Taxes, and Fees

Applicable taxes, shipping charges, duties, and other charges will be shown where available before checkout is completed.

Customers are responsible for any taxes, duties, import fees, customs charges, brokerage fees, or other charges that may apply to their order, unless otherwise stated at checkout.

We may update pricing at any time. Price changes do not affect orders that have already been accepted, except where a pricing error has occurred.

Payment

Payment is collected at checkout using the payment methods made available on the website.

For pre-orders, payment may be collected before manufacturing begins in order to reserve your item and support the first production run.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

Shipping and Delivery

Shipping is governed by our Shipping Policy.

Shipping timelines are estimates only and are not guaranteed unless expressly stated. Delivery may be affected by production timelines, carrier delays, customs processing, weather, labour disruptions, incorrect shipping information, or other circumstances outside our control.

Customers are responsible for providing accurate and complete shipping information. Field Works & Utility is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete customer-provided shipping information.

Risk of loss may transfer to the customer once the order is delivered to the shipping address provided, unless otherwise required by law.

Returns and Refunds

Returns, refunds, pre-order cancellations, and warranty claims are governed by our Return and Refund Policy.

For pre-orders, customers may cancel at any time before production begins for a 100% refund, no questions asked.

For regular, non-pre-order purchases, we accept returns within 30 days of delivery for any reason, provided the item meets the return conditions stated in our Return and Refund Policy. Unless the return is due to a defect, fulfillment error, or other issue caused by Field Works & Utility, the customer is responsible for return shipping costs.

Shipping charges, if any, are non-refundable unless otherwise stated or required by law.

Warranty

Field Works & Utility products are covered by a 1-year warranty against defects in materials or workmanship under normal use.

This warranty applies to issues caused by defective construction, faulty materials, or manufacturing errors.

This warranty does not cover:

  • normal wear and tear;

  • fading;

  • staining;

  • abrasion;

  • cuts, punctures, or tears caused by use;

  • damage from improper care or washing;

  • damage from misuse, modification, neglect, or improper storage;

  • damage caused by tools, equipment, vehicles, fire, chemicals, animals, workplace hazards, or environmental exposure;

  • expected breakdown from heavy field use over time; or

  • damage resulting from use outside the product’s intended purpose.

Where a product qualifies under warranty, Field Works & Utility may, at its discretion, repair the product, replace the product, or issue a refund.

Normal Wear and Tear

Field products are built for demanding field use, but no soft goods are indestructible.

Normal wear and tear is not eligible for refund, return, or warranty replacement. This includes expected deterioration from repeated outdoor use, abrasion, dirt, weather, sweat, tools, brush, worksite contact, and other ordinary field conditions.